DigiKraft (“we”, “us”, “our”) is a creative agency providing branding, web design and development, SEO, and digital marketing services. This Privacy Policy explains how we collect, use, and protect your personal data when you visit digikraft.co.uk (the “Site”) or engage with us as a client, prospect, or supplier.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
DigiKraft Email: info@digikraft.co.uk
For any questions about this policy or how we handle your data, please contact us using the details above.
2. Information We Collect
We may collect the following types of information:
Contact details you provide via our contact form, email, or phone — such as your name, email address, phone number, company name, and the details of your enquiry.
Newsletter/marketing sign-up data, if you choose to subscribe to updates from us.
Technical data, such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools when you browse the Site.
Client project data, where you engage us for services, including any information you share with us to deliver branding, web development, SEO, or marketing work.
We do not knowingly collect sensitive personal data (e.g. health, religion, financial account details) unless you voluntarily provide it as part of a project brief.
3. How We Use Your Information
We use the information we collect to:
Respond to enquiries and provide quotes for our services
Deliver and manage client projects (branding, web design/development, SEO, digital marketing)
Send newsletters or marketing updates, where you have opted in
Improve our Site’s performance, content, and user experience
Understand how visitors use our Site through analytics
Meet legal, accounting, or regulatory obligations
Our legal basis for processing this data is typically one of the following: your consent, the necessity to perform a contract with you, or our legitimate interest in running and promoting our business.
4. Cookies
Our Site uses cookies and similar technologies to:
Enable core site functionality
Analyse site traffic and visitor behaviour (e.g. via Google Analytics)
Support marketing and remarketing activities, where applicable
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the Site functions. Where required by law, we will ask for your consent before setting non-essential cookies via a cookie banner.
5. Sharing Your Information
We do not sell your personal data. We may share information with:
Trusted third-party service providers who support our operations, such as website hosting, email/newsletter platforms, analytics providers, and project management tools
Professional advisors, where necessary (e.g. accountants, legal advisors)
Authorities, where required by law or to protect our legal rights
Any third parties we work with are required to handle your data securely and in line with applicable data protection law.
6. International Transfers
Some of the tools and service providers we use may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries recognised as providing adequate data protection.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Enquiry and marketing data is deleted or anonymised once it is no longer needed, or when you ask us to remove it.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time (e.g. unsubscribe from our newsletter)
Request a copy of your data in a portable format
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at info@digikraft.co.uk.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Site may contain links to third-party websites, including client portfolio pages and social media. We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.
11. Children’s Privacy
Our Site and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@digikraft.co.uk